Returns & Exchanges

At Friendly Strangers, we want you to love your new style, but if something isn't quite right, we offer a hassle-free 30-day return policy for all unworn items. Simply follow our streamlined process to ensure your exchange or refund is handled with the care you deserve.

Return Process

• 1.
  Initiate Your Request

  Log into our online portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Place the items in their original packaging with all tags attached, ensuring the garment is in its original, unworn condition.

• 3.
  Print and Attach Label

  Download your prepaid shipping label from the portal, print it out, and securely affix it to the outside of your return parcel.

• 4.
  Drop Off and Track

  Hand your package to the designated carrier and keep your tracking number handy; we will notify you as soon as your refund or exchange is processed.